NexStem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by NexStem. This Privacy Policy applies to our website, https://nexstem.ai/, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information described in this Privacy Policy and our Terms of Service.

DEFINITIONS AND KEY TERMS

For this Privacy Policy:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
  • Company: when this policy mentions "Company," we," "us," or "our," it refers to CortexBCI Inc., 460 Channing Ave, Apt A Palo Alto, CA 94301 that is responsible for your information under this Privacy Policy.
  • Country: where NexStem or the owners/founders of NexStem are based, in this case, is USA and India.
  • Customer: refers to the company, organization, or person who signs up using the NexStem Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other machine can be used to visit NexStem and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet
  • Personnel: refers to those individuals who are employed by NexStem or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by NexStem as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: NexStem's site, which can be accessed via this URL https://nexstem.ai/
  • You: a person or entity that is registered with NexStem to use the Services.
WHAT INFORMATION DO WE COLLECT?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form

  • Name/Username
  • Phone Numbers
  • Email Addresses
  • Billing Addresses
  • Debit/credit card numbers
  • Password
HOW DO WE USE THE INFORMATION WE COLLECT?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to respond to your customer service requests and support needs more effectively)
  • To process transactions
  • To administer a contest, promotion, survey, or other site feature
  • To send periodic emails
DO WE SHARE THE INFORMATION WE COLLECT WITH THIRD PARTIES?

We may share the information we collect with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for you and us.

We may share portions of our log file data, including IP addresses, for analytics purposes with third pastes such as web analytics partners and application developers. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and the type of device used to visit the service.

We may also disclose personal and non-personal information about you to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safely of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

HOW DO WE USE YOUR EMAIL ADDRESS?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

COULD MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?

We are incorporated in the USA. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel or third parties located throughout the world. It may be viewed and hosted anywhere globally, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, you voluntarily consent to the trans-border transfer and hosting of such information by using any of the above.

IS THE INFORMATION COLLECTED THROUGH OUR SERVICE SECURE?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are fool proof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaim able duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

CAN I UPDATE OR CORRECT MY INFORMATION?

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties following this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

SALE OF BUSINESS

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

AFFILIATES

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by, or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates following the terms of this Privacy Policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information, and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Your private information (credit cards, social security numbers, financials, etc.) is never kept on file after a transaction. However, we cannot ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

GOVERNING LAW

The USA laws, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national or international laws.

YOUR CONSENT

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

PAYMENT DETAILS

With respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

DATA RELATED TO MINORS

Our Products and services are intended for adults who can enter into contractual obligations and consent to the processing that we envisage. Therefore we do not knowingly acquire or receive personal information from persons under the age of 18. The minor user must obtain the consent of his legal guardian before the communication of personal data concerning him.

CHANGES TO OUR PRIVACY

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

TRACKING TECHNOLOGIES
  • Sessions

We use "Sessions "to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

INFORMATION ABOUT GENERAL DATA PROTECTION REGULATION (GDPR)

We may collect and use information from you if you are from the European Economic Area (EEA). In this section of our Privacy Policy, we will explain precisely how and why this data is collected and how we maintain this data under protection from being replicated or used in the wrong way.

WHAT IS GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their data.

WHAT IS PERSONAL DATA?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify a person. Personal data extends beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:

  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfill a speaking purpose, and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfill its purpose.
  • People covered by the GDPR have the right to access their data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organization.
WHY IS GDPR NECESSARY?

GDPR adds some new requirements regarding how companies should protect individuals' data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing more significant fines for breach. Beyond these facts, it's simply the right thing to do. At NexStem, we firmly believe that your data privacy is essential. We already have reliable security and privacy practices in place that go beyond the requirements of this new regulation.

INDIVIDUAL DATA SUBJECT'S RIGHTS - DATA ACCESS, PORTABILITY, AND DELETION

We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or store all personal data in fully vetted, DPA-compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data following our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to provide them with access, update, retrieve and remove personal data. We got you! We have been set up as self-service from the start and have always given you access to your data and customer data. Our customer support team is here to answer any questions you might have about working with the API.

CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it have been explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the (1) categories of Personal Information we collect, use, or share, (2) purposes for which categories of Personal Information are collected or used by us, (3) categories of sources from which we collect Personal Information, and (4) specific pieces of Personal Information we have collected about you.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to dose your account, and we will delete Personal Information about you that we have collected.
  • Request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users. For more information about these rights, please contact us.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)

CalOPPA requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from whom we collected Personal Information, and the that parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the (1) categories of Personal Information we collect, use, or share, (2) purposes for which categories of Personal Information are collected or used by us (3) categories of sources from which we collect Personal Information, and (4) specific pieces of Personal Information we have collected about you
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to dose your account, and we will delete Personal Information about you that we have collected
  • Right to request that a business that sells a consumer's personal data not sell the consumers personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users. For more information about these rights, please contact us.

CONTACT US

Don't hesitate to contact us if you have any questions